An understandable mistake happened while servicing my car, but they did the right thing and repaired my car fully at their own cost. They have the highest integrity of any mechanic shop I've known.

I've been using them to service my Mini Cooper since I moved to Utah 2 years ago. Recently I came in for a 75k service and they let me know my clutch was at it's very end of life. I had seen the signs of slippage, so I had them replace the clutch. This is when things started to go wrong, but ultimately their integrity is top class as they made me whole at their cost.

There was an understandable mistake made while replacing the clutch and I got my car back with air in the hydraulics. My first real trip with it warmed up the fluid enough that there were serious issues shifting gears. I returned it to them that day and they figured out how it happened and I'm certain they won't make that mistake again. They had never detached the hydraulic transmission lines, but they surmise that due to it being only a clamp on hose, that there was enough tension to let air seep in while they had it to the side.

Eventually there was some new grinding issue on downshifting from 4th to 3rd that wasn't resolving. I gave them the car to investigate further and they determined that the only next viable step forward was to replace the manual transmission. They did the replacement and checked everything out thoroughly and then told me that they did it all at their cost. They've earned my unending trust for their level of integrity throughout this.